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Jobs at Intelligent Logistics

Freight Forwarding Opportunity - Domestic/Transport Experience

Location: Austin, TX

Department: Logistics/Freight Forwarding

Type: Full Time

Min. Experience: Experienced

Do you want to be a part of an exciting culture? Intelligent Logistics, a fun loving, fast growing Austin-based company, is looking for "A" level candidates for an Freight Forwarding Domestic/Transport Operations Specialist position. Prior experience with domestic freight forwarding is a key requirement. 

The primary role is to provide unparalleled customer service in alignment with our core values. Operation Specialists are key to our organization as they are the key decision makers for the freight forwarding team. Our team members utilize their experience to provide simple solutions for complex problems.  

We are looking for a team player who is team oriented, has a positive outlook and attitude. We are seeking a team player with a self-driven, strong work ethic. We seek those who love to be around other people, are empathetic, have high attention to detail, and customer service oriented.

Our company exists to take the often complex world of cargo transportation and make it SIMPLE for our clients so they become more successful, and we do this by living our 5 Core Values:

1.) Happy Team ("A" Players Only)
2.) Happy Clients (Long Term Relationships)
3.) Commitment to Excellence (Great, NOT Good)
4.) Self Driven Continuous Improvement (Learning and Growing)
5.) Integrity (Honest, Ethical, Respected)

Intelligent Logistics offers competitive medical, dental and vision benefits for this position, with 80% employer paid premium for our team members. Intelligent Logistics offers benefits including fully paid employee premium life and disability insurance. In addition, our company offers generous paid time off, a 401k with company match, free snacks and amazing company events.

We look forward to hearing from qualified candidates who share these ideals.

Essential Functions:

  • Represents Intelligent Logistics, LLC. and Mainfreight services in offering unparalleled customer service.
  • Focuses on the daily obtainment of the role’s measurable accountabilities/ KPI’s, including, but not limited to ensuring effective client communications, shipment integrity, shipment milestone follow-up and service failure escalations.
  • Focuses on “Happy Clients” and ensures effective and proactive client communications.
  • Demonstrates consistent application of industry compliance.
  • Handles shipment milestone concerns offering effective and innovative solutions. Escalates to Team Supervisor as appropriate.
  • Communicates and performs effectively in an environment with rapid change.

Other Responsibilities:

Performs other work-related duties as assigned.

Schedule: Full-time, Salary

Travel: Minimal, 10% to 15% of the time, mostly between Austin/San Antonio

Employee Status: Non-exempt, Regular


Key Criteria/Requirements:

Prior industry experience (at least 2-3 years) with a full understanding of freight forwarding domestic, import or export (air or ocean) forwarding processes. College degree and/or industry certification is preferred. Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint). Demonstrated ability to be reliable, professional and punctual. Capable of exceptional customer service.

Tasks, duties and responsibilities as listed in this job description are not exhaustive.  Intelligent Logistics, LLC, hereafter referred to as “The Company”, at its sole discretion and with no prior notice, may assign other tasks, duties and job responsibilities. Equivalent experience, skills and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  

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