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Jobs at Intelligent Logistics

Export Operations Manager - Freight Forwarding

Location: Austin, TX

Department: Logistics/Supply Chain/Freight Forwarding

Type: Full Time

Min. Experience: Experienced

Do you want to be a part of an exciting culture? Intelligent Logistics, a fun loving, fast growing Austin-based company, is looking for "A" level candidates for a position as Freight Forwarding Export Operations Manager in our Austin location

We are looking for an individual that is team oriented, has a positive outlook and attitude, has a strong work ethic and is self-driven. We seek those who love to be around other people, are empathetic, have high attention to detail, and customer service oriented. 

Our company exists to take the often complex world of cargo transportation and make it SIMPLE for our clients so they become more successful, and we do this by living our 5 Core Values:

1.) Happy Team ("A" Players Only)
2.) Happy Clients (Long Term Relationships)
3.) Commitment to Excellence (Great, NOT Good)
4.) Self Driven Continuous Improvement (Learning and Growing)
5.) Integrity (Honest, Ethical, Respected)

Intelligent Logistics offers  generous paid time off, a 401(k) with immediate company matching, free snacks and amazing company events. We look forward to hearing from qualified candidates who share these ideals.

A brief summary of the Role and Responsibilities you will be involved in:

The primary role of the Export Operations Manager, Freight Forwarding is to provide unparalleled customer service in alignment with our core values through the daily supervision of their assigned freight forward team. This role is accountable for the fulfillment of our brand promise and our core value of Happy Clients.  Export Operations Managers are key to our organization as they provide motivation, recognition, coaching, training and problem solving guidance for our freight forwarding team. This role utilizes their expertise in leading the team to provide simple solutions for complex problems. This is a player/coach role; initially handling local freight forwarding operations on their own, and later building a support team as the local business needs grow and we shift local freight forwarding operations from our corporate office to the local San Antonio branch. 

Essential Functions:

  • Represents Intelligent Logistics, LLC. / Mainfreight services in offering unparalleled customer service.
  • Leads Mainfreight and Intelligent Logistics Operations team to ensure that customers are offered innovative solutions when presenting complex requests.  
  • Leads international freight forwarding operations with expertise in export transport modes (air/ocean) at Austin Branch.  
  • Leads the daily management of assigned Client Service Team’s KPI’s, including, but not limited to ensuring effective client communications, team shipment integrity, team shipment milestone follow-up and team client accountability/retention.
  • Handles weekly compliance and audit tasks, including the KPI reporting (weekly) and file audits.
  • Champions “Happy Clients” and leads by example to ensure we offer unparalleled customer service.
  • Completes performance and comp reviews in coordination with the Operations Manager as assigned.
  • Ensures effective communication and feedback to the team and other key stakeholders including regular team meetings and 1:1 meetings with team members.
  • Handles team member’s training, departmental on-boarding and compliance training as required.
  • Communicates back to internal groups the outcome of the client requests/negotiations/proposals, so the entire team is focused on any client updates.
  • Focuses on conveying the expectations set forth for each team, i.e. providing clear direction, critical time frames and expectations for each team member.
  • Maintains and ensures compliance with freight forwarding departmental compliance program, including any applicable global laws and regulations. 
  • Provides backup to the Director of Freight Forwarding as assigned.

Other Responsibilities:

Performs other work-related duties as assigned.

Schedule: Full-time, Regular Exempt

Travel: Minimal, 10% to 15% of the time, mostly between Austin/San Antonio

Key Criteria/Requirements:

Bachelor’s degree or equivalent relevant industry certification is strongly preferred. At least 3 years of international freight forwarding experience with an expert level knowledge of international freight forwarding in export transport modes (air/ocean). Prior freight forwarding team management experience of 3-5 years is preferred. Must be able to build a team from the ground up in an environment of rapid change with offsite departmental leadership. Spanish speaking is preferred, but not required. Proficiency in Microsoft Office Suite. Capable of professional face to face client communications and effective presentation skills. Proven demonstration of industry compliance. Proven ability to lead, delegate and distribute tasks in an environment with rapid change. Able to lead by example and ability to be involved in every part of the freight forwarding process to ensure that each step is done correctly. 

Disclaimer: Tasks, duties and responsibilities as listed in this job description are not exhaustive.  Intelligent Logistics, LLC, hereafter referred to as “The Company”, at its sole discretion and with no prior notice, may assign other tasks, duties and job responsibilities. Equivalent experience, skills and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.  Nothing in this job descriptions should be construed to create an employment contract.

Physical Requirements:  Position requires: ordinary ambulatory skills and physical coordination sufficient to move about office locations; ability to stand, walk, stoop, kneel, crouch periodically for prolonged periods of time; manipulation (lift, carry, move) of light to medium weights of 10-35 pounds; arm, hand and finger dexterity, including ability to grasp and type for prolonged periods of time; visual acuity to use a keyboard, computer monitor, operate equipment, and read materials for prolonged periods of time; ability to sit, reach with hands and arms, talk, and hear for prolonged periods of time.  The noise level in the work environment is low.

Intelligent Logistics, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. 


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